Refund policy

GHAYA Return & Refund Policy

At GHAYA, every piece is carefully prepared, packed, and shipped with attention to detail. Because of the limited nature of our drops and pre-orders, all sales are considered final.

All Sales Are Final

We do not offer returns, refunds, or exchanges on any orders. This includes:

Wrong size ordered
Change of mind
Buyer’s remorse
Color or fit differences due to lighting or screen variation
Delays caused by shipping carriers
Pre-order items

Please make sure to carefully review all product descriptions, sizing charts, and details before purchasing.

Damaged, Defective, or Incorrect Items

We only make exceptions in the following cases:

You received a damaged item
You received a defective item
You received the wrong item

If this happens, you must contact us within 48 hours of delivery with:

Order number
Clear photos of the item and packaging

After review, we will determine if a replacement or resolution is applicable.

Lost Packages

GHAYA is not responsible for packages lost or delayed in transit. However:

If your tracking shows no movement for an extended period, we will assist you in opening a claim with USPS
If a package is officially confirmed lost by USPS, we may offer a replacement or resolution at our discretion

Once tracking shows “delivered,” GHAYA is not liable for missing packages.